Traveling has always come with complications. Our By The Way Concierge column will take your travel dilemmas to the experts to help you navigate the new normal. Want to see your question answered?

A few years ago, Ruth Sadur and her boyfriend were supposed to travel together to Bali, Indonesia. When he had to cancel at the last minute, Sadur wanted help navigating the trip. Her hotel connected ...

When I met Mélissa, the guide I had hired to take me on a food tour of Montreal, she was sitting in a deli, awaiting my arrival. As she stood to greet me, she apologized, saying she was feeling under ...