Last week, McGovern Auto Group (MAG) announced the grand opening of the MAG Collision Center, McGovern’s new flagship body shop and the largest body shop in the Northeast. This center promises to ...

One month later, we've closed the poll on the question we asked about State Farm lowering labor rates in your area. We also received some comments from shop owners and operators for whom the insurer ...

Having run hundreds of performance groups over the past 40 years, I was challenged by FenderBender to recap the main topics the groups discuss. So, this will be a four-part series focusing on ideas to ...

Collision gross margins have slipped from roughly 50% to 40% over 15 years. A growing number of owners are adding general ...

In his first column for FenderBender, Attorney Chris Johnston explains how recent lawsuits against insurers reveal ...

The Leading Management and Technical Media Brands Serving the Collision Repair Industry. Newsletters The top stories, industry insights and relevant research, assembled by our editors and delivered to ...

Learn how Autel Cloud turns pre- and post-scan documentation into a fast, searchable, access-anywhere process for any shop.

The shift toward early AI review in auto claims underscores the need for transparent, well-documented estimates. Understanding platform rules, OEM guidance, and industry studies helps repairers defend ...

Almost four years ago, I wrote an article titled “Value in OEM Certification.” The article gave an overview of what a collision repair business, particularly an MSO, would look at in terms of ...

As more vehicles are equipped with at least one advanced driver assistance system (ADAS) feature, the need for proper repair and calibration of them has never been greater, said Cris Hollingsworth, ...

Things that seem like common sense at a collision repair shop might not be so obvious to customers. The employees of Paap Auto Body in Mattoon, Illinois, once found that lesson out the hard way. It is ...