In Canada’s New Brunswick province, the BPO specialist was scheduled to replace the current provider, Maple, on April 1 for the eVisitNB virtual healthcare program. The transition has been postponed ...

Daniel Julien, the founder of Teleperformance, has realised one of his dreams: Teleperformance joined the CAC 40 on 20 June 2020. The company will leave the index on 22 September and be replaced by ...

‘Last Friday, at a works council meeting, the management of Teleperformance France presented its social partners with a transformation and reorganisation plan for France, and proposed a voluntary ...

Orange France a annoncé le déploiement industriel d'un outil d'écoute des conversations des téléconseillers en centres d'appels, optimisé avec l'IA. Selon la direction, cet outil de speech-analytics ...

Homair advertising campaign, recently displayed in the Paris metro. "It's going to be hard to go back home" © Homair Homair, like many players in the tourism ...

Five times in a row, the Rolling Stones would come to record here, in Boulogne-Billancourt, in this magnificent studio equipped to the highest standards and where the Beatles, Téléphone, Gérard Manset ...

Every year since 2017, the SP2C, in partnership with EY, has published the barometer of the economic, social and territorial impacts of outsourced contact centres. The title of the 2024 edition was: ...

At the end of 2023, the employees of Onclusive, a French company based in La Défense and a key player in media monitoring in France, became the actors of the first redundancy plan in France caused by ...

Orange France has announced the large-scale deployment of a tool for monitoring call center agents' conversations, enhanced with AI. According to management, this speech analytics tool will "enrich" ...

If a Donald Trump clone were to take the helm of a major outsourced customer experience (BPO) company tomorrow, he would likely update his famous MAGA slogan with a new acronym: MCCGA. After the "wild ...

“Maryline et Frédéric Merlin ? Des voyous” selon le DG de Maison Lejaby, Xavier Martin, qui en appelle aux pouvoirs publics. Le retail, le commerce sont déjà assez compliqués comme cela Le BHV a ...

Bakari Fofana has recently been appointed Senior Vice President Customer Service and Experience of the new Canal+ and MultiChoice entity, which now counts nearly 20 million subscribers across the ...