In Canada’s New Brunswick province, the BPO specialist was scheduled to replace the current provider, Maple, on April 1 for the eVisitNB virtual healthcare program. The transition has been postponed ...

While 2 million people are starving in Gaza and hoping for a massive food distribution, a petition with nearly 3,000 signatures is contesting the conversion of the former Oxybul store into a Carrefour ...

‘Last Friday, at a works council meeting, the management of Teleperformance France presented its social partners with a transformation and reorganisation plan for France, and proposed a voluntary ...

Homair advertising campaign, recently displayed in the Paris metro. "It's going to be hard to go back home" © Homair Homair, like many players in the tourism ...

Every year since 2017, the SP2C, in partnership with EY, has published the barometer of the economic, social and territorial impacts of outsourced contact centres. The title of the 2024 edition was: ...

Daniel Julien, the founder of Teleperformance, has realised one of his dreams: Teleperformance joined the CAC 40 on 20 June 2020. The company will leave the index on 22 September and be replaced by ...

Que font Amazon, Doctolib, l’Hôpital Américain de nos données de santé, l’or noir de l’expérience patient ? Pas grand-chose, sauf lorsqu’elles sont confiées par exemple à Emmanuel Bacry, spécialiste ...

If a Donald Trump clone were to take the helm of a major outsourced customer experience (BPO) company tomorrow, he would likely update his famous MAGA slogan with a new acronym: MCCGA. After the "wild ...

Orange France a annoncé le déploiement industriel d'un outil d'écoute des conversations des téléconseillers en centres d'appels, optimisé avec l'IA. Selon la direction, cet outil de speech-analytics ...

Le 13 janvier 2025, Paris ne disposera plus d’aucun lieu d’accueil physique des touristes et visiteurs. Spot 24, son dernier PAT, aura fermé la veille. 7 des 10 salariés en charge, au sein de Paris Je ...

At the end of 2023, the employees of Onclusive, a French company based in La Défense and a key player in media monitoring in France, became the actors of the first redundancy plan in France caused by ...

Five times in a row, the Rolling Stones would come to record here, in Boulogne-Billancourt, in this magnificent studio equipped to the highest standards and where the Beatles, Téléphone, Gérard Manset ...