Background Clinical encounters with patients who display challenging behaviours (eg, rude, demanding) are increasingly common ...

Objectives Redesign in healthcare has increased the focus on the needs of the patient. The redesign process typically involves a review of current practice using the patient pathway before considering ...

Background Double checking medication administration in hospitals is often standard practice, particularly for high-risk drugs, yet its effectiveness in reducing medication administration errors (MAEs ...

The role and value of theory in improvement work in healthcare has been seriously underrecognised. We join others in proposing that more informed use of theory can strengthen improvement programmes ...

1 Centre for Health Systems and Safety Research, Australian Institute of Health Innovation, University of New South Wales, Sydney, Australia 2 Radiofrequency Identification Applications Laboratory, ...

3 Pritzker School of Medicine, University of Chicago, Chicago, IL, USA 4 Department of Economics and Harris School of Public Policy, University of Chicago, Chicago, IL, USA Correspondence to: Dr V ...

1 Department of Paediatrics, Whittington Hospital NHS Trust, London, UK 2 Department of General Medicine, Portsmouth Hospitals NHS Trust, Portsmouth, Hampshire, UK 3 TEAMS Centre, Portsmouth Hospitals ...

Background Surgical complications represent a significant cause of morbidity and mortality with the rate of major complications after inpatient surgery estimated at 3–17% in industrialised countries.

Healthcare organisations are using redesign to tackle variation in the quality of care and improve public satisfaction. It is represented as a radical challenge to traditional assumptions and ...

A wide variety of research studies suggest that breakdowns in the diagnostic process result in a staggering toll of harm and patient deaths. These include autopsy studies, case reviews, surveys of ...

1 Staff Specialist, Department of Anaesthesia, The Queen Elizabeth Hospital, Woodville, South Australia, Australia 2 Senior Staff Specialist, Department of Anaesthesiology and Perioperative Medicine, ...

8 Office of Graduate Medical Education, Vanderbilt University Medical Center, Nashville, Tennessee, USA Correspondence to Dr William Martinez, Division of General Internal Medicine, Vanderbilt ...