TechWhirl is an online resource for anyone interested in the world of Content Management and Technical Communication. Experienced veterans, up-and-coming professionals, students, and leaders in the ...

One of the pleasures of Microsoft Word is how you can combine innocuous basic tools to accomplish surprisingly large tasks—to make Word work for you, not against you. Those tools tend to be present ...

Here’s the scenario: You’re finishing up your latest HTML Help project…no more late nights or weekends…back to a “normal” 50-hour work week. That’s when the development team lead strolls into your ...

As technical communicators, we’re often assigned to projects that appeal to more than one sense—words, visuals and sounds—to convey a message. A multi-media technical communications project requires ...

We aim to produce documentation that is useful to users. That is, we want our users to find the right topics and use them to achieve their goals with the software. I use ten Documentation Usability ...

Editor’s Note: The following piece by Jean Hollis Weber is part of our collection of “classics”–articles that stand the test of time no matter how many technologies come and go. In recurring ...

Editors Note: This traditional documentation plan is one in a series of templates to help readers plan and manage communications and content management activities, resources and deliverables. We ...

Editors Note: This Business Requirements Document, or BRD Template is one in a series of templates to help readers plan and manage communications and content management activities, resources and ...

Think for a minute about how you would like to see your writing described by a critic (say for the New York Times): sensible, understandable, logical, resonating, compelling, interesting…topical?

Editors Note: This User Guide Template is one in a series of templates to help readers plan and manage communications and content management activities, resources and deliverables. We welcome ideas ...

Who are you? What’s your background? What do you do for a living? I am a technical communicator, university professor, and management consultant. I started my career in tech comm at Cincom Systems and ...

Editor’s Note: The following piece, by Jean Hollis Weber, is part of our collection of “classics”–articles that stand the test of time no matter how many technologies come and go. Don’t forget to ...