Agent observability, aka AgentOps, has emerged as a vital ecosystem of tools for keeping an eye on what AI agents and LLMs ...

When an AI agent goes off script, how do health systems react? And what is the script for such a new technology? At Canton, Ohio-based Aultman Health System, the moment came from an internal employee ...

Clarity has released AI Agent QA, a tool that evaluates 100 percent of voice and text interactions against a company's own scoring rubric. The ...

Kaiser Permanente nurses who answer advice and triage calls say their duty of care for patients is being increasingly ...

"You aren't calling Comcast. We're dealing with life here." ...

Generative AI has transformed once-specialized attacks into assembly-line operations, including account takeovers (stealing ...

For privacy litigators and in-house counsel defending consumer class actions in California, the California Invasion of Privacy Act (CIPA) has ...

It shouldn’t be a disciplinary action. It should be a process. When I was in HR, I watched managers dodge conversations about accountability like they were land mines. Not because they didn’t care, ...

Today at Customer Contact Week in Las Vegas, Salesforce announced general availability of Agentforce Contact Center Workforce Engagement Management, adding workforce management, quality management, ...

A retiree in the Chicago suburbs believed he was doing the responsible thing when he followed instructions from someone ...

Cloud 3.6, Echo AI DevOps and SkyPilot integration are boosting enterprise AI deployments with security & governance. See ...