One part of the business that's often helpful to automate is your customer service, especially for simple, general questions ...

Customers of some of Britain’s best-known brands face being blocked from speaking to human staff by AI chatbots, an ...

A new Gartner survey finds customers are roughly three times more likely to turn to third-party GenAI tools than company ...

Companies are encouraged to give users a single place to check what their chatbot can do, how safe it is and how their data ...

If you are not already using a chatbot on your website, you may be missing out on potential SEO and lead-generation ...

There’s no definitive choice when deciding between chatbots and virtual assistants for your customer service strategy. The best option depends on your specific needs. Both chatbots and virtual ...

OCBC, DBS, Google and Meta plan to use the voluntary guidelines as a reference as IMDA seeks clearer disclosure of AI risks ...

But consumers are quickly adopting a new weapon: the AI chatbot. Chatbots drastically reduce the effort required to file ...

New service helps consumers organize complaints and escalate chatbot, refund, billing, and account issues when ...

Federal lawmakers have introduced legislation that would force AI chatbots to clearly disclose that they are not human.

Consumers love AI for discovery, but said it doesn't work for post-purchase returns.

Facing a tighter budget for customer support? WhatsApp's new pricing model for 2026 makes external AI chatbots significantly costlier than Meta's native tools. Learn how this change impacts your ...