Ford achieved a key quality milestone when it was named the top mass-market brand in the U.S. in J.D. Power's initial quality ranking. CEO Jim Farley told CNBC that Ford has learned from its past ...

AI portfolios are expanding far faster than the ability to govern them across enterprises. Most organizations run a contested field of platforms, each claiming to be the “primary” AI layer; few could ...

Ford's AI quality control experiment failed — and it took three years to fix. The automaker rehired 350 veteran engineers after automated systems couldn't catch critical defects. That decision paid ...

At a moment when companies are clamoring to embrace AI—in no small part to capture the attention of shareholders—Ford executives made a rather surprising confession. On a press call last week, the ...

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Ford Tried to Fix Its Quality Problems With AI. It Didn’t Work. So They Brought Back a Squad of Human ‘Gray Beards.’ The automaker leaned on AI to solve its quality woes and got worse results. So it ...

Ford made a grave mistake with AI, and has learned the hard way what happens when you overcommit to the technology without properly training it — alienating top talent in the process. The automaker ...

Ford executives said they have hired 350 veteran engineers — some of them were former employees, while others had been working at suppliers — after artificial intelligence and automated systems failed ...

Ford rehired 350 engineers after AI failed to replicate veteran expertise, then hit No 1 in JD Power quality for the first time in 16 years. Ford has admitted that it had to rehire experienced ...

Ford Motor Co. took an unusually human approach to fixing its stubborn quality problems: It brought back what it calls “gray beard” engineers to help train younger staff and to reprogram the ...

The automaker was recently named No. 1 in JD Power’s initial quality ranking for the first time in 16 years. The automaker was recently named No. 1 in JD Power’s initial quality ranking for the first ...

Ford's battle with quality control shows no signs of slowing down. Just a year after shattering records for the most automotive recalls ever issued in a single calendar year, the Blue Oval is pacing ...