Customers of some of Britain’s best-known brands face being blocked from speaking to human staff by AI chatbots, an ...

Ofcom has fined Virgin Media O2 £28mn for repeatedly preventing customers from cancelling contracts, after it found that the ...

In 2025, fraudsters ordered four O2 Sims in my name and ran up a huge bill. Now it is happening again - even though I'm not with O2 any more.

This voice experience is generated by AI. Learn more. This voice experience is generated by AI. Learn more. O2 is warning UK phone users about a sophisticated new SIM expiry scam. Fraudulent text ...

Virgin Media O2 has accused BT of “choking off” competition over plans to offer discounts to rival broadband providers. The ...

Up to 15.6million O2 mobile phone customers will see their bills rise by 40 per cent more than they were originally told. The phone network has announced a new mid-contract policy change that will ...

THE companies that have let down customers the most in the past year have been revealed. Which? has named the firms that have ...

Mobile network operator O2 Telefónica Germany is planning major job cuts as part of a broad restructuring aimed at restoring competitiveness following a sharp deterioration in its financial ...

Virgin Media has launched new AI robots to monitor TV service quality in real-time, enabling faster identification and resolution where any issues occur. - ...

Ofcom levies largest-ever consumer protection fine after finding firm deliberately mishandled millions of phone calls ...

Virgin Media O2 has confirmed a massive rise in scams and is urging users to stay alert and report any suspicious.

UK regulator Ofcom slams Virgin Media O2 with a record £28 million fine for hindering customers from cancelling their ...