An IVR (interactive voice response) is the automated menu a caller hears when they dial your business: press 1 for sales, 2 for support. To build one with a voice API, you provision a phone number, ...

Call centre software in South Africa runs from about R295 per agent per month for a local cloud provider to global platforms billed in dollars. The best fit depends on three things: POPIA-compliant ...

In 2026, an entry-level call center agent in Kenya typically earns about KES 20,000 to KES 35,000 per month. Experienced agents earn roughly KES 35,000 to KES 60,000, and team leaders or QA ...

Looking for a Mteja alternative in Kenya? The strongest 2026 options are HelloDuty (AI cloud contact center with voice, SMS, WhatsApp and USSD in one screen), Ameyo (enterprise), Talinda (3CX-based), ...

Africa's Talking is the best-known voice API in Kenya, but it is no longer the only good option. In 2026 developers can choose local, per-second, KES-billed voice APIs like SautiKit, global CPaaS ...

An auto dialer is software that dials phone numbers automatically from a contact list and connects answered calls to an agent or a recorded message, so a team places far more calls per hour than ...

To get an M-PESA statement, dial *334# on your registered Safaricom line, select My Account, then M-PESA Statement, then Request Statement. Choose a mini statement for your last 5 transactions by SMS, ...