A widening generational gap between Gen Z agents and older customers is quietly dragging down First Contact Resolution.

If you've never read the 2,800-year-old epic (or only skimmed it in high school), here's how to get into it.

A new book claims AI has been built on a flawed assumption dating back to Alan Turing's famous 1950 paper. Peter J. Denning argues that the most important parts of human intelligence, including common ...

Some films feel like a gift to the world. This is one of them. Christopher Nolan has brought a dense, ­repetitive, violent ...