The onset of the Covid-19 pandemic in March 2020 initiated a seismic reconfiguration of how we work, the speed and scale of which far exceeded any historical precedent. Overnight, kitchens became ...

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When you log in to ServiceNow, the first thing you see on the left side of the screen is the Application Navigator (the left menu, or the menu opened from "All" in Next Experience). There are headings ...

SANTA CLARA — Several tech firms disclosed plans to chop hundreds of jobs in the Bay Area in fresh disclosures that show the pace of layoffs this year is running ahead of last year’s totals. Related ...

Enterprise security teams are auditing logs and rotating credentials this week after ServiceNow confirmed that attackers successfully queried sensitive customer instance data through an ...

Cloud technology giant ServiceNow has notified some of its enterprise customers that a software bug on its platform was allowing anyone on the internet to access their data. A knowledge base article, ...

Update 6/10/26: Added details below from a new ServiceNow advisory regarding the observed activity and bug bounty submissions. ServiceNow is warning about a security incident after attackers exploited ...

Coding for treatment of certain conditions has surged substantially, and as the Centers for Medicare and Medicaid Services (CMS) pulls closer to finalizing the Skilled Nursing Facility Prospective ...

ServiceNow's gross margin has slipped from about 80% in fiscal year 2024 to 75% as of the end of the first quarter this year. While subscription margins appear relatively strong in the mid-70% range, ...

ServiceNow (NOW) CEO Bill McDermott said during the company's Financial Analyst Day that reaching $30B in subscription revenue by 2030 was his "bear case." To put it in perspective, ServiceNow's ...

Most hospital outreach laboratories have until July 31 to report required private payer clinical diagnostic laboratory data for services furnished during the… ...

Getting Customer Service Management (CSM) right has the power to transform your business into a customer satisfaction powerhouse and the advantages go far beyond delighted customers. By optimizing ...