Forbes contributors publish independent expert analyses and insights. Innovation. Entrepreneurship. Culture. As businesses rush to create AI-powered customer experiences, they face a choice. They can ...

Fast food fans may have found a way to satisfy their In-N-Out cravings without stepping foot inside the beloved California burger chain. According to a recent article from Food Republic, McDonald’s ...

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Abstract: Customer churn prediction is essential across data-driven industries such as insurance, digital banking, e-commerce, and subscription platforms, where retaining existing customers is ...

The Home Depot is launching a new customer service AI voice agent phone system to provide faster support for customer calls to U.S. stores. The AI agents can help with project assistance and answer ...

The rapid growth of prediction markets is being felt by the sports betting industry, with BetMGM adjusting its 2026 plans in response. That said, Greenblatt remains confident in BetMGM’s path to $500 ...

“I hate AI customer service chatbots,” Carmen Smith of Campo, California, told CNBC. She’s not alone. Nearly one in five consumers who’ve used AI for customer service saw no benefit from the ...

💡 Insights: • Month-to-month contracts increase churn risk • Higher monthly charges lead to higher churn • Key features influencing churn identified using ML ...