An interview with Michael Morton about e-commerce and AI, including the challenges of unfalsifiable bear cases, distribution versus referal models, grocery, and autonomous vehicles. Subscribe to ...

When it comes to customer marketing, most businesses optimize for sends. They send more when engagement drops, add urgency when customers go quiet and measure loyalty by how much someone spent last ...

Change can be incremental, as in the cautionary “boiling frog” tale where a gradual rise in temperature leads to an unfortunate demise before the frog realizes what’s happening. Or change can be fast ...

I don't like video game tutorials. They're important, don't get me wrong – I'd rather be told how to play a game than stumble through a complex control scheme – but it always feels like a chore. It is ...

Alipay delivers full-stack AI payments infrastructure Alipay today introduced its full-stack AI payment solution to partners across industries, ranging from AI companies to traditional retailers, and ...

Retailers are moving decisively into marketplace commerce. From Lowe's and Best Buy to Ulta Beauty and Nordstrom, established US retailers are launching third-party marketplace platforms and finding ...

Forbes contributors publish independent expert analyses and insights. Dev is the CEO of Jump, the strategy firm for future-focused leaders. This voice experience is generated by AI. Learn more. This ...

American Express (Amex) is building a system that lets AI agents shop and pay on behalf of users — but right now it’s only within its own payment network, and still involves a black box that could ...

Google might have come late to the cloud game and it might be a distant third compared to Amazon Web Services and Microsoft Azure, but Google Cloud is making up for lost time thanks to the killer app ...

To capitalise on this opportunity, the company will continue to pursue acquisitions as a core strategy to tap the growing market The company will invest in sales, marketing, AI-led product development ...