John Paul, AAA Northeast's Car Doctor, hears from a reader whose truck’s AC only works with the blower on high. The post My ...

Ford achieved a key quality milestone when it was named the top mass-market brand in the U.S. in J.D. Power's initial quality ranking. CEO Jim Farley told CNBC that Ford has learned from its past ...

"AI is a powerful tool for catching potential quality issues but it’s only as good as the people using it," said director Mike Levine Getty The Ford Motor Company has hired more than 300 human ...

Mary Cunningham is a reporter for CBS MoneyWatch. She previously worked at "60 Minutes," CBSNews.com and CBS News 24/7 as part of the CBS News Associate Program. Ford Motor Company is recalling ...

A strange glowing device under Lewis Hamilton's Mercedes caught the attention of Formula 1 fans during the Australian Grand Prix, but it wasn't there by accident. The unusual sensor was part of a ...

At a moment when companies are clamoring to embrace AI—in no small part to capture the attention of shareholders—Ford executives made a rather surprising confession. On a press call last week, the ...

Ford Tried to Fix Its Quality Problems With AI. It Didn’t Work. So They Brought Back a Squad of Human ‘Gray Beards.’ The automaker leaned on AI to solve its quality woes and got worse results. So it ...

Ford rehired 350 engineers after AI failed to replicate veteran expertise, then hit No 1 in JD Power quality for the first time in 16 years. Ford has admitted that it had to rehire experienced ...

For generations, the recipe for a high-end American truck required a strict combination of mandatory elements. The naturally aspirated V8 is one such element, and the Ford Motor Company has just ...

Ford Motor Co. took an unusually human approach to fixing its stubborn quality problems: It brought back what it calls “gray beard” engineers to help train younger staff and to reprogram the ...