Shelby Putnam Tupper is founder and creative director of Shelby Designs Inc., a small-but-mighty, full-service, customer-obsessed design consultancy.

This as-told-to essay is based on a conversation with Trisha Soo, a 32-year-old teacher and artist from Singapore. It has been edited for length and clarity. I've been doing calligraphy since I was 10 ...

Teaching is a skill that comes with time. Think back to some of your favourite classes in high school or university: What made them so special? What was it about the instructor’s pedagogy that made it ...