What was the biggest content moment of the past year, and why? As I set out to answer this question, I expected to say that the biggest content moment of the past year was the moment—surely it had ...

But what about Builtin.com? What’s that? You haven’t heard of Built In? It’s the newest online job-search engine, focused on tech jobs, so I’m not surprised you know little or nothing about it. If you ...

Here’s the scenario: You’re finishing up your latest HTML Help project…no more late nights or weekends…back to a “normal” 50-hour work week. That’s when the development team lead strolls into your ...

TechWhirl is an online resource for anyone interested in the world of Content Management and Technical Communication. Experienced veterans, up-and-coming professionals, students, and leaders in the ...

From the Editor: Summer gives us an opportunity to revisit some of our popular posts, and you can check into something you might have missed. Today’s replay, from Jill Parman, features another of our ...

One of the pleasures of Microsoft Word is how you can combine innocuous basic tools to accomplish surprisingly large tasks—to make Word work for you, not against you. Those tools tend to be present ...

As technical communicators, we’re often assigned to projects that appeal to more than one sense—words, visuals and sounds—to convey a message. A multi-media technical communications project requires ...

Who are you? What’s your background? What do you do for a living? I am a technical communicator, university professor, and management consultant. I started my career in tech comm at Cincom Systems and ...

Author’s Note: I am indebted to Technical Editing by Carolyn Rude and Angela Eaton for many of the ideas mentioned in this article. Are you a writer that works with a technical editor? If so, consider ...

On the one hand, documentation is 100% user facing, and 100% intended to enhance the user experience, but most users seem to be dissatisfied with the documentation of the products that they buy and ...

Editor’s Note: The following piece by Jean Hollis Weber is part of our collection of “classics”–articles that stand the test of time no matter how many technologies come and go. In recurring ...

Collaboration is a term that might cause panic in the lives of people who are used to working alone. These days, technical writing projects come in all sizes, and collaboration during a project is a ...