The Industry Leader Awards highlight the top technology vendors in customer service, marketing, and sales, covering enterprise and midmarket/small business CRM suites, contact center infrastructure, ...

CRM magazine and DestinationCRM.com are properties of CRM Media - a division of Information Today, Inc.

In this webinar, you will learn how to uncover hidden patterns, identify root causes, and surface insights that improve decision-making.

Discover how to set your workforce up for success with hybrid solutions, AI-first experiences for every role, and continuous ...

CTM, a conversation analytics company, has launched a native OpenAI Ads attribution and conversion integration and AskCTM, an in-platform artificial intelligence agent that makes CTM's AI features ...

With Vibes' RCS Studio Professional, companies can now upgrade AI agents that communicate over voice and text to rich, conversational RCS messaging.

Fraud is more than just a security failure; it is a revenue leak. Companies need to start treating it that way.

New solutions from PWC US and OpenAI combine advanced AI with industry expertise to deliver personalized, efficient, and scalable customer experiences ...

Companies that prioritize data privacy act with integrity and discipline, which carries over to other parts of the organization.

This native integration syncs behavioral segments from Contentsquare Product Analytics into Klaviyo, empowering companies to instantly trigger highly personalized, revenue-driving campaigns based on ...

Repsly, a provider of retail execution software for the consumer goods (CG) industry, has launched Territory Advisor, an artificial intelligence feature that helps optimize field team performance ...

Shirofune, providers of a digital advertising automation management platform, today launched Walmart Connect, expanding its support for retail media advertisers seeking to manage high-intent commerce ...